Statement of principle
Why do we need Personal Information?
We provide services and products to a wide range of clients. To effectively complete engagements for our clients, the professional and staff involved in the engagement need access to the types of personal information noted below. As part of our service commitment, we also produce direct marketing materials concerning our services and products that we feel will be of interest to you.
What personal information do we collect?
Personal information is any information that identifies you, or by which your identity could be deduced. If we did not collect and use your personal information, we would be unable to provide our products and services to you.
How do we collect your personal information?
We collect information only by lawful and fair means and not in an unreasonably intrusive way. Wherever possible, we collect your personal information directly from you in the ordinary course of our business. Sometimes we may obtain information about you from other sources, for example, from the Canada Revenue Agency.
In most cases, we shall ask you to specifically consent, if we collect, use or disclose your personal information. Normally, we ask for your consent in writing as evidenced in our engagement letter, but, in some circumstances, we may accept your oral consent, sometimes, your consent may be implied through your conduct with us.
Use of your information
We use your personal information to provide our products and services to you; to administer your account with us; and to include you in any direct marketing activities. If you tell us that you no longer wish to receive information about our products or services, we will not send any further material to you.
We do not disclose your personal information to any third party to enable them to market their products or services. For example, we do not provide our client mailing lists to third parties.
Disclosure of your Personal Information
We will disclose your personal information under circumstances such as:
- When we are required or authorized by law to do so;
- When you have consented to the disclosure;
- When the products or services we are providing to you require us to give your information to third parties , your consent will be implied, unless you tell us otherwise;
- Where it is necessary to establish or collect payment;
- And if the information is already publicly known.
Is your personal information secure?
We take all reasonable precautions to ensure that your personal information is kept safe from loss, unauthorized access, modification or disclosure. Among the steps taken to protect your information are:
- Premises security;
- Restricted file access to personal information;
- Deploying technological safeguards like security software and firewalls to prevent hacking or unauthorized computer access;
- Internal password and security policies.
Access to personal information
You may ask for access to any personal information we hold about you. Summary information is available on request. More detailed requests which require archive or other retrieval costs may be subject to reasonable charges.